Delivery & Shipping

DELIVERY CHARGES WITHIN AUSTRALIA

Orders delivered to Australian addresses are charged according to delivery type. All orders over $150 are delivered free of charge via Regular Parcel Post.

If your parcel is to be sent to your workplace you must specify the business name in your shipping address as Australia Post will not deliver to business addresses without a business name.

For orders in Australia under $150 shipping is charged according to delivery type

Regular Parcel Post: $12.00

Registered Parcel Post: $14.00 (requires signature) - our recommended method

Express Post: $17.00

Express Registered Post: $20.00

Max Black highly suggests using Registered Parcel Post or Express Registered to ensure a more secure delivery of your goods

DELIVERY TIMES WTHIN AUSTRALIA


Shipping times vary depending on the kind of shipping selected at the checkout, and where you live. Orders will generally take between 24 hours to pick and pack (business days only), then the normal shipping time applies.

As a guide, Australia Post asks that you allow the following time for deliveries:

Metropolitan Areas & Major Cities

Regular Parcel & Registered Post:  Please Allow 1-3 Days

Express Post:  Please Allow 1-2 Days   

Regional Cities and Remote Communities

Regular Parcel & Registered Post:  Please Allow 2-5 Days    

Express Post:  N/A


Please note: due to the ongoing impacts of Covid-19 on the postal service, delays to delivery times are expected.

Australia Post estimates current delivery times are:

Same State (NSW)

Regular Parcel & Registered Post:  Please Allow 3-5 Business Days

Express Post:  Please Allow 2-4 Business Days

Interstate

Regular Parcel & Registered Post:  Please Allow 4-8 Business Days

Express Post:  Please Allow 2-7 Business Days

For state by state break down, click here


While we endeavour to do everything we can to ensure your order gets to you safely, please note that once your parcel has left our store we cannot control delivery times or access additional information regarding the status of your parcel (more than the tracking information provided to you can). If you have any concerns, please reach out to Australia Post. If you have trouble doing so, please contact us via phone or email and we will do our very best to assist you.



HOLIDAY DELIVERY TIMES


Xmas to New Year’s Delivery Times


Christmas delivery cut off for WA and NT:

Standard Post Wednesday December 7th

Express Post Wednesday December 14th


Christmas delivery cut off for rest of Australia:

Standard Post Monday December 12th

Express Post Monday December 19th


Orders can be received and processed, but will not be sent on the following dates:

Christmas Eve, December 24th - 27th

Public Holiday, Monday January 2nd


DELIVERY CHARGES WITHIN NEW ZEALAND


Orders delivered to New Zealand are charged at the following rate

Air Post New Zealand: $15.00 + $3 per additional item.


DELIVERY TIMES WITHIN NEW ZEALAND


Air Post New Zealand:  Please allow up to 9 working days


DELIVERIES TO LOCATIONS OUTSIDE AUSTRALIA/NZ


At this time Max Black does not offer shipping for countries outside of Australia and New Zealand.


MISSING-PARCELS


Missed the Post?

If there is no-one to accept delivery, Australia Post should take your parcel back to the nearest Post Office. Australia Post will normally leave a card allowing you to collect your delivery from your local Post Office, at your convenience. If you use the MyPost App, all parcel notifications should be received digitally via the AusPost app, email, or SMS.

Your package will look like any other everyday Australia Post package, it will carry no indication of us being an adult store, and you will not need to mention us in order to pick-up your package.

Australia Post now offers 24 hour parcel collection from discreet parcel lockers in dozens of locations. We highly recommend using this service if you cannot be home to sign for your purchase.

 

Missing Parcel?

Whilst we do the best we can to ensure safe and secure delivery of parcels, once a parcel is accepted by Australia Post delivery of the item is out of our control.

Should your parcel not be delivered to the address you entered for shipping, and it is not at your local post office for collection, please get in touch with us for a tracking number. This number can be used when you lodge a query with Australia Post.

To guarantee delivery of your parcel or to insure your parcel please make sure you select Registered Parcel Post during the checkout process.


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