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What information do you gather from subscribers to your email update service?
We gather your email address only. We may use your email address to send out occasional newsletters about special promotions and new products at the Max Black site.
You may unsubscribe from this service at any time.
What information do you gather from customers (those making a purchase?)
We gather your name, email address, credit card details and physical address, which are used to fulfill your order. We keep name and address details in a secure area of our system to make ordering easier the next time you visit. No credit card details are retained.
What information do you gather from questionnaires and competitions?
We will gather your email address to advise you if you have won a prize.
We may also ask for other information such as age, postcode and interests.
No respondent is identified as an individual. We use this information in an aggregated form only to help us enhance our website and our range of products.
What if I contact you?
We may keep a copy of any correspondence from you, this will never be shared with 3rd parties or staff not authorized to deal with company correspondence.
Who do you share my information with?
We do not sell, trade or rent user information to anyone.
In order to transfer payment for your order, your credit card details will be sent in encrypted form to your bank for clearance. No credit card details are stored after this clearance.
Max Black operates its own store and customer service department in Newtown, NSW. Unlike other online adult retailers, when you shop with us and we fill your order, your details never leave Max Black.
Your name and address will be supplied to our transportation company so your order can be delivered.
Under what circumstances will you contact me?
If you have elected to, you will receive an email confirming placement of your order.
If your order, for whatever reason, cannot be shipped within 48 hours, one of our customer service representatives will contact you via email, or phone.
If your order does not contain enough information (e.g. address details) for us to complete it, one of our customer service representatives will contact you via email or phone.
If you have elected to, you will receive an email confirming shipment of your order.
If you have elected to, you will receive occasional email newsletters from us. You may cancel these at any time.
We may contact you and pass on your details to third-parties if we believe you have violated the terms and conditions associated with using Max Black, or, we believe you to be involved in activities harmful to Max Black or other users of Max Black.
Will my package be discreet?
Yes. We use standard Australia Post packaging and courier branded satchels that are indistinguishable from ordinary parcel post. We do not include any Max Black branding on the post packaging.
Max Black undertakes that we will never:
Sell, trade or rent any of your personal details to any other company or organization.
Send you promotional email unless you have requested it.